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FREQUENTLY ASKED QUESTIONS
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What types of resources do you offer?We offer a wide range of French Immersion teaching resources, including templates, printable books, videos, slideshows, games, vocabulary building activities, lesson plans, and activity sheets designed to engage students and make teaching easier.
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Who are your resources designed for?Our resources are primarily designed for FSL and French Immersion teachers, but they can also be useful for parents and tutors looking to support French language learning at home.
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How do I purchase your resources?You can purchase our resources directly from our website's store page. Simply add the desired items to your cart and proceed to checkout.
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Can I use your resources for multiple classrooms or schools?Our resources are licensed for single classroom use. If you need to use them in multiple classrooms or across a school, please contact us for information on multi-classroom licensing.
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What is your return policy?Due to the digital nature of our products, all sales are final. However, if you encounter any issues with your purchase, please contact us, and we will do our best to assist you.
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Do you offer customized resources?Yes, we can create customized resources to meet your specific needs. Please contact us with your requirements, and we will be happy to discuss your project.
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How can I stay updated on new resources and blog posts?You can subscribe to our newsletter to receive updates on new resources, blog posts, and special offers. Follow us on social media for the latest news and updates.
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How can I contact you for support?If you have any questions or need support, you can contact us via email at info@mmehawtree.com or through the contact form on our website. We strive to respond to all inquiries within 24 hours.
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How do I request customized resources?To request customized resources, please contact us with your specific needs and details. You can reach out via email at genevieve@mmehawtree.com or through the contact form on our website.
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What are customized resources?Customized resources are teaching materials tailored specifically to your requirements. We create unique resources to fit the needs of your classroom, students, or specific teaching goals.
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How long does it take to receive customized resources?It typically takes about one week to create and deliver customized resources after receiving your request and confirming the details. Rush orders are available on request for an additional fee.
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How much do customized resources cost?The cost of customized resources varies depending on the complexity and specific requirements of your request. Resources that I can be resell to other teachers and add to my store typically cost between $1-$5 per page. Resources exclusively for your use typically cost between $3-$10 per page.
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What is the difference between resellable and exclusive resources?Resellable Resources: These resources are made for you and cost $2-$5 per page. As the creator, I retain the rights to resell, remake, and recreate these resources for my website. Exclusive Resources: These resources are created exclusively for you and cost $3-$10 per page. They cannot be resold or distributed.
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What information do you need to create customized resources?Please provide detailed information about your requirements, including the subject, grade level, specific content or skills you want to focus on, and any other relevant details to help us create the perfect resource for you.
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Can I request revisions to the customized resources?Yes, we offer one round of revisions to ensure the customized resources meet your needs. Additional revisions may incur extra charges.
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How do I receive my customized resources?Once your customized resources are ready, we will send them to you via email. You can also download them from your account page on our website.
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Do you offer any guarantees on customized resources?We strive to provide high-quality customized resources tailored to your specifications. If you encounter any issues, please contact us, and we will do our best to resolve them.
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Can I share my exclusive customized resources with others?Yes, exclusive customized resources can be shared with up to 5 people but cannot be sold or distributed beyond this limit.
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