STORE POLICY

Welcome to La classe de Mme Hawtree!

 

We are committed to providing high-quality French Immersion teaching resources and excellent customer service. Please take a moment to review our store policies.

 

1. Ordering and Payment

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Order Process: Browse our store and add your desired items to the cart. Once you’re ready to purchase, proceed to checkout and follow the prompts to complete your order.Payment Methods: We accept major credit cards, PayPal, and other secure payment methods available at checkout.

 

2. Digital Downloads

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Instant Access: After your payment is confirmed, you will receive an email with a link to download your resources. You can also access your downloads from your account page on our website.File Formats: Our resources are typically provided in PDF format. If you need a different format, please contact us before purchasing.

 

3. Custom Resources

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Request Process: To request customized resources, contact us with your specific requirements via email at [your email address] or through our website's contact form.

 

Turnaround Time: Customized resources take approximately one week to create and deliver after confirming the details of your request.

Pricing: The cost varies based on complexity.Resellable resources: $2-$5 per page.Exclusive resources: $3-$10 per page.

 

Usage Rights:

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Basic Resources:  These resources are created for your personal use. Customers who purchase these resources do not have the rights to resell them. We retain the rights to resell, remake, and recreate these resources for our website.

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Exclusive Resources: Created exclusively for your use. They cannot be resold but can be shared with up to 10 people.

 

4. Licensing and Usage

 

Single Classroom Use:

All resources are licensed for single classroom use only. For multi-classroom or school-wide use, please contact us for licensing options.

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Sharing Policy:

Purchased resources, whether standard or customized, cannot be resold by the customer. Exclusive custom resources can be shared with up to 10 people.

 

5. Returns and Refunds:

Digital Products: Due to the nature of digital products, all sales are final. However, if you encounter any issues with your purchase, please contact us, and we will do our best to resolve them.Customer Satisfaction: Your satisfaction is important to us. If you are not happy with your purchase, please reach out within 7 days of purchase for assistance.

 

6. Privacy Policy

Personal Information: We respect your privacy. Any personal information you provide during the ordering process will be used solely for processing your order and providing customer support.Data Security: We implement security measures to protect your personal information. We do not sell or share your information with third parties

 

.7. Customer Support

Contact Us: If you have any questions, need assistance, or require support, please contact us via email at [your email address] or through the contact form on our website.Response Time: We strive to respond to all inquiries within 24 hours.

 

8. Changes to Store Policy

Policy Updates: We reserve the right to update or modify these policies at any time. Changes will be posted on this page, and your continued use of our website signifies your acceptance of the updated policies.

 

Thank you for choosing La classe de Mme Hawtree! I appreciate your support and am here to help you create an engaging and effective learning environment for your students.